At t directv pay my bill3/15/2024 It took more than a month for the payment, which again was taken via direct debit, to be refunded. Not everyone will see the bill before the payment is taken, such as Castleton Baptist Church in South Wales, which was sent a paper bill for £44,000 but has no letterbox. So, she said, anyone with concerns about the amount or date should contact their energy company, and the bank to cancel the direct debit. "Energy companies have to tell you how much they are going to take out of your bank account and when," said Jana Mackintosh, director of payments at UK Finance. Direct debits were set up with sponsored, known companies, so were unlikely to raise any red flags under the banks' fraud checks as would happen with other unusual transactions. UK Finance, which represents the banking sector, said unless the payment went into an overdraft, it would not be stopped. Sir Grayson Perry said his billing saga was bizarre The supplier, Total Energies, admitted that human error meant the hugely inflated invoice was not cancelled. "I have an issue with the energy company for doing it, the bank for allowing it to happen, and the whole direct debit system for allowing the payment to be taken without any safeguard." The funds had been earmarked to buy new caravans and pay suppliers. It generated the invoice automatically, and payment of £244,000 was collected from the business's account. Normally, he pays £2,500 a month.īut, it seems, the meter on one property clocked all the way around and back to zero, and the system suggested huge amounts of energy had been used. He has a complex of holiday lets called Martha's Orchard on the Cornish coast, and is accustomed to relatively high bills. Suppliers have pointed to estimated meter readings as being among potential causes, but Mr Langmaid said his mammoth bill came from a "not very smart meter". "It is really important that a supplier acts quickly to put it right, communicates well and tells the customer what they are doing, and also offers compensation where it is appropriate." Sometimes they are an automation or a machine error," she said. Victims question how such bills are ever sent, and why banks allow payment.ĭhara Vyas, deputy chief executive of Energy UK - which represents suppliers, said that millions of bills were sent out on a rolling basis, so mistakes were inevitable. The owner of a property who received a "catch-up" bill for £16,000 which was eventually wiped The supplier said two errors led to the bill The demand for nearly £250,000 from Mr Langmaid, about 100 times greater than his normal monthly billĪ church charged £40,000 - with sufficient funds in its account only because it had been left from someone's will. The Turner Prize-winner told the BBC in December his difficulty in getting answers was "an interesting fable of the technological age".Įvidence that he was far from alone includes: Issues emerged after artist Sir Grayson Perry had a "bizarre" £39,000 bill.
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